Hey there! At Costume Galaxy, we’re not just another online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started, we’ve made it a point to reply to every single email ourselves. No bots, no canned responses—just real conversations. (Fun fact: Our founder once spent an entire weekend replying to customer emails while binge-watching old sci-fi movies. Talk about dedication!)
Got a question? A suggestion? Or maybe just want to chat about that awesome costume idea you’ve been dreaming up? We’re all ears. Here’s how you can reach us:
Honestly, some of our best ideas come from customers like you. Last year, a casual suggestion about adding glow-in-the-dark capes turned into one of our top-selling products. So don’t hold back—tell us what’s on your mind. Whether it’s feedback, a quirky idea, or just a "Hey, love what you’re doing," we read every single message.
P.S. If you’re wondering why we’re called Costume Galaxy... well, that’s a story involving a late-night brainstorming session, too much coffee, and a childhood obsession with astronauts. But we’ll save that for another time. ;)
Quick tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster. (Though honestly, we’ve gotten pretty good at tracking down orders even with just a name and a rough date. Still, saves us all some time!)
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